Support

Report a Problem

Found a bug, a COA that scanned wrong, or something that just does not work? Tell us here. Beta reports go straight to the people building the app.

At least a sentence. Lab and product name if it is a scan problem.

Build info (web v0.1.0, browser, screen size) is attached automatically. No account data is sent.

What helps us fix it fast

  • What you were doing when it happened, step by step.
  • What you expected, and what you got instead.
  • For a bad scan: the lab name and the product, or a photo of the COA. We can reproduce it from that.
  • A screenshot, if you have one. Attach it to the email reply.

Prefer email

Write to info@terptracer.com. Same inbox, same people. Include your device and which build you are on (web, iPhone, or Android).

Account and privacy

Account deletion is self-serve at /delete-account. What we collect and why is in the Privacy Policy. Bug reports are used only to fix the bug.